Frequently Asked Questions

It’s easy. Type what kind of service you’re looking for on our home page Once we understand what you need, we’ll need to know your location. After that you’ll see all the service providers in your area. Then you can select your preferred provider.

Absolutely, they can go to your home, office, your mom’s house - anywhere. Tell us where you need them to be, and they’ll be there.

Our service providers are in Cairo(New Cairo, Al rehab, Maady, Madinaty and 6th October city). We are looking forward to expanding in the near future and We are working tirelessly to find the best service providers in all the areas across Egypt.

It’s easy. Submit a special service request and we’ll get back to you as soon as possible.

You can open a ticket for any service request. For example, if you’re unhappy with service quality, if you disagree with a price change or would like to cancel your order. Your service provider will respond to your ticket as soon as they can.

You only pay when your service is completed. When it’s completed, we pay the service provider using the details you provided.

Yes, you can cancel if the service provider has not yet begun working on your service request. We understand that plans change and we want you to have peace of mind when using cityserv.io Call our customer service and place a request for cancelation.

When the service is completed you will be prompted to give a rating. Accurate ratings help other customers make a good decision.

Open a new ticket to file your complaint under the same disputed order. We will investigate the situation. If the service provider was at fault, we will make a full or partial refund.

First, know that we’re really sorry you received poor service – it’s completely unacceptable. Open a new ticket to file your complaint. cityserv will ensure a timely response from the service provider. All correspondence is logged and your complaint remains open until we can reach a full resolution. We work closely with our customers and service providers to resolve problems swiftly, but complicated issues might take some time. Your happiness is our number one priority, so you can rest assured that we are working hard to find a resolution.

Your profile picture is completely optional – you can choose to upload one, or leave it blank. Your chosen service providers will see your profile picture when you communicate.

Yes, of course. Login to your account and select "Edit Profile".

You can see it here cityserve.io/my-profile

Never mind, these things happen. Please select option forgot password while login, enter your email and click reset password and we will reset your password